History

H.L.T. Inc.
Ozark Electronics Repair, Inc.

1981 Houpe's Electronics was started in a small portion of a local hardware store in Decatur, Arkansas.
1983 Service began for the then three hundred Wal-Mart stores through the Return Center located in Rogers, Arkansas.
1985 The business was incorporated under the name of Ozark Electronics Repair, Inc.
1992 We opened a new facility in Cullman, Alabama to provide a presence in the southeastern part of the United States.
1995 We moved into our current home office and largest production facility (>200,000 sq ft).
1997 Ozark moved its remote return center facilities into the Wal-Mart Return Centers.
2001 Ozark's Arkansas Facility was awarded with ISO 9001 - 2000 Certification.
2002 Ozark's Cullman Alabama Facility was awarded with ISO 9001 - 2000 Certification.
2002 Ozark begins refurbishment of General Electric brand products (including refrigerators, microwaves, and air conditioners, among others).
2003 Opened location in El Paso to be an America Logistics Center.
2003 Ozark begins managing returns (telephones) for Thomson (now known as Technicolor).
2005 Ozark begins managing Xbox, Xbox 360, and Kinect returns for Microsoft.
2005 Ozark begins refurbishment of LCD televisions for Philips / Magnavox.
2006 Ozark begins refurbishment of LCD televisions for RCA / TTE Technology.
2007 Ozark and Applica Consumer Products sign contract. Ozark will manage all US returns and refurbish products for resale.
2009 Ozark and Stanley Black & Decker sign contract. Ozark will manage all US returns and refurbish products for resale.
2010 Ozark's Arkansas Facility was awarded with ISO 9001 - 2008 Certification on June 27, 2010. Ozark was among the first in the industry and country to receive this certification.
2010 Ozark begins refurbishment of LCD televisions for Coby Electronics.

Ozark's technological advancement

  • Obtained a copyright of our proprietary reverse logistics software - RM Suite.
  • Developed our first web based reporting applications for our customers that displays inventory, quality, production, and shipping data - Virtual Warehouse.
  • Developed customized warehouse management inventory control system with RF input/output devices.
  • Developed electronic RMA capabilities via the web.
  • Developed call center integration software for individual customer entitlement services.